Air Bridge Greater China Service Cases

Case 1: Taipei, Taiwan (Shanghai → Taipei) – Ashes Repatriation Service (Outbound)

• Region: Taiwan, China

• Service Type: Ashes Repatriation to Taipei (Outbound)

• Service Highlights: Full-process handling of SEF (Straits Exchange Foundation) certification with compliant cross-strait ashes transportation

• Service Description: Provides end-to-end coordination for SEF documentation processing and ashes repatriation to Taipei. Services include compliant document preparation, ashes packaging, and cross-border transportation coordination, ensuring the ashes are safely delivered and offering comfort to the bereaved family.

Case 2: Hong Kong, China (Shenzhen → Hong Kong) – Cross-border Coffin Transportation (Outbound, Land Border Transfer)

• Region: Hong Kong, China

• Service Type: International Repatriation of Human Remains (Outbound, Shenzhen–Hong Kong cross-border transfer)

• Service Highlights: Seamless coordination at Shenzhen–Hong Kong land ports with fully integrated cross-border transfer procedures

• Service Description: Provides coffin transportation services from Liantang Port in Shenzhen to funeral facilities in Hong Kong. The service includes full coordination of customs clearance procedures and transportation arrangements on both sides, ensuring safe, compliant, and smooth transfer of the deceased into Hong Kong.

Case 3: Hong Kong, China (Xinjiang → Hong Kong) – Cross-border Emergency Aftercare Coordination

• Region: Hong Kong, China (Greater China Region)

• Service Type: Emergency Cross-border Aftercare for Hong Kong Residents (Accident Case Management)

• Service Highlights: Integrated cross-border emergency response with coordinated liaison between authorities in Mainland China and Hong Kong

• Service Description: In response to a fatal snow avalanche incident involving a Hong Kong resident in Kanas, Xinjiang, Air Bridge coordinated with the Hong Kong Immigration Department Beijing Office and relevant Mainland authorities. The service provided comprehensive aftercare support, including cross-border coordination, body handling arrangements, and repatriation assistance, ensuring a structured and dignified process in compliance with both jurisdictions.

Case 4: Hokkaido, Japan → Hong Kong, China – International Repatriation of Human Remains

Region: Japan (Asia-Pacific Region)

Service Type: International Repatriation of Human Remains (Outbound)

Service Highlights: Comprehensive cross-border coordination covering documentation, transportation arrangements, and regulatory compliance between Japan and Hong Kong

Service Description:
Following the death of a Hong Kong resident in Hokkaido, Japan, Air Bridge coordinated the international repatriation of the deceased’s remains to Hong Kong. Services included local authority liaison, documentation processing, body preparation and preservation arrangements, airline transportation coordination, customs and entry clearance support, and continuous communication with the family throughout the process. By working closely with local partners and relevant authorities in both jurisdictions, Air Bridge ensured a professional, compliant, and dignified repatriation service.